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‘My Account’ allows you complete control over your transactions on awardsandtrophies.in
You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.
You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
Seller incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by Seller, if you shop with them for a minimum predefined value.
For example, generally charges Rs 40 for delivery, provides free delivery on orders valued at Rs 500 or more. Please check with individual product to understand what the delivery charges are.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Estimated delivery time is dependent on the following factors
For items listed as “In Stock”, Seller will mention the delivery time based on your location pin code (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
Sometimes, items have to be sourced from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
‘Preorder’ or ‘Forthcoming’
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it’s official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th March,
November 3rd week)
‘Back In Stock Soon’
The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.
‘Out of Stock’
Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.
This product is no longer available because it is obsolete and/or its production has been discontinued.
At times Seller prefer not to ship to certain locations. This is entirely at his discretion.
During pick-up, your product will be checked for the following conditions.
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetected and clearly visible.
All in-the-box accessories (like trophy base, starter kits, instruction manuals, chargers, etc.), freebies and combos (if any) should be present.
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable).
The product should be undamaged and without any scratches, dents, tears or holes.
Product’s original packaging/box should be undamaged.
Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange.
Our Returns policy may vary slightly depending on the product. Know more about return policy period applicable for different categories here.
If you have received an item in a Damaged or Defective condition, or it is Not as Described by the Seller, you may request a replacement at no extra cost. Return Policy depends on the product category and the seller and the terms may differ. Be sure to check the respective seller’s return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller’s Return Policy when buying or before initiating a return for exchange.
In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
If the Order Status shows the item(s) in your order as ‘Shipped’, we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.